Your privacy is important to us. It is the wineGrasp ® Company’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https: //winegraspco.com, and other sites we own or operate.
Personal information is any information that can be used to identify you. This includes information about you as a person (such as your name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
Information we collect
The information we collect falls into one of two categories:
- Voluntarily Provided Information: Refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
- Automatically Collected Information: Is any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data your web browser provides. This data may include your device’s Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you tried to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even at the moment they occur, that they have occurred, or what the nature of the error
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
- Device Type
- Operating System
- Unique Device Identifiers
- Device Settings
- Geo-location Data
Data we collect can depend on the settings of your device and software settings. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:
- Email Address
- Social Media Profiles
- Date of Birth
- Phone/mobile Number
- Home/mailing Address
“Sensitive information” or “special categories of data” are a subset of personal information that is given a higher level of protection.
The types of sensitive information that we may collect about you include:
- Racial or ethnic origin
- Political opinions
- Philosophical beliefs
- Sexual orientation
- Sexual practices or sex life
- Criminal records
- Health information
- Biometric information
We will not collect sensitive information about you without first obtaining your consent, and we will only use or disclose your sensitive information as permitted, required, or authorized by law.
We consider “user-generated content” to be materials (text, image, and/or video content) voluntarily supplied to us by our users for the purpose of publication on our website or re- publishing on our social media channels. All user-generated content is associated with the account or email address used to submit the materials.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
- Register for an account
- Enter any of our competitions contests, sweepstakes, and surveys
- Sign up to receive updates from us via email or social media channels
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- To provide you with our platform’s core features and services To enable you to customize or personalize your experience of our website
- To deliver products and/or services to you To contact and communicate with you for analytics, market research, business, development
- Including operating and improving our website, associated applications, and associated social media platforms for advertising and marketing
- Including the delivery of promotional information about our products and services and information about third parties that we consider may be of interest to you
- To consider your employment application
- To enable you to access and use our website, associated applications, and associated social media platforms for internal record keeping and administrative purposes
- To run competitions, sweepstakes, and/or offer additional benefits to you
- To comply with our legal obligations and resolve any disputes that we may have
- To attribute any content (e.g., posts and comments), you submit that we publish on our website For security and fraud prevention
- For technical assessment Including operating and improving our app, associated applications, and associated social media platforms
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights that we may combine with information about how visitors use our site to improve our site and your experience on our site.
Security of your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
How Long we Keep your Personal Information
However, if necessary, we may retain your personal information to comply with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, historical research, or statistical purposes.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- A parent, subsidiary, or affiliate of our Company
- Third-party service providers for the purpose of enabling them to provide their services, including (without limitation)
- IT service providers
- Data storage
- Hosting and server providers
- Ad networks
- Error loggers
- Debt collectors
- Maintenance or problem-solving providers
- Marketing or advertising providers
- Professional advisors
- Payment systems operators
- Our employees, contractors, and/or related entities
- Our existing or potential agents or business partners
- Sponsors or promoters of any competition, sweepstakes, or promotion we run
- Credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law
- In connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you
Your Rights and Controlling Your Personal Information
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example, providing user support). We will not deny you goods or services and/or charge you different prices or rates for goods or services, including.
Limits of Our Policy
Our website may link to external sites that we do not operate. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
Changes to this Policy
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt-in or opt-out of, as applicable, any new uses of your personal information.
Additional Disclosures for Australian Privacy Act Compliance (AU)
International Transfers of Personal Information
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)
Data Controller / Data Processor
The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organisations that process personal information on behalf of other organisations (known as “data processors”). We, wineGrasp Company, located at the address provided in the Contact Us section of our website, are a Data Controller and/or Processor with respect to the personal information you provide to us.
Legal Bases for Processing Your Personal Information
We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal data lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds.
Consent from You
Performance of a Contract or Transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps before we entered into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.
Our Legitimate Interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve, and communicate our services. We consider our legitimate interests to include:
- Research and development
- Understanding our audience
- Marketing and promoting our services
- Measures taken to operate our services efficiently
- Marketing analysis
- Measures taken to protect our legal rights and interests
Compliance with Law
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the EEA to countries outside the EEA will be protected by appropriate safeguards, for example, by using standard data protection clauses approved by the European Commission or the use of binding corporate rules or other legally accepted means.
Your Rights and Controlling your Personal Information
Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information, (ii)you believe your personal information has been unlawfully processed, (iii) you need us to maintain the personal information solely for the purpose of a legal claim, or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing your personal information based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing that overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV or other easily readable machine formats. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons, which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 90-days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
Additional Disclosures for California Compliance (US)
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
Cookies and Pixels
California Consumer Privacy Act (CCPA) -Permitted Financial Incentives
In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels for the goods or services we provide.
Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that clearly describe the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
- Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account
- Customer records, such as billing and shipping address and credit or debit card data
- Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
- Commercial information, such as products or services history and purchases
- Internet activity, such as your interactions with our service
- Audio or visual data, such as photos or videos you share with us or post on the service
- Geo-location data
- Employment and education data, such as data you provide when you apply for a job with us
- Inferences, such as information about your interests, preferences, and favorites
For more information on the data we collect, including the sources we received information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “collection and Use of Information” section, including to provide and manage our service.
Right to know and Delete
If you are a California resident, you have the right to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
- The categories of personal information we have collected about you
- The categories of sources from which the personal information was collected
- The categories of personal information about you we disclosed for a business purpose or sold
- The categories of third parties to whom the personal information was disclosed for a business purpose or sold
- The business or commercial purpose for collecting or selling the personal information
- The specific pieces of personal information we have collected about you
Shine the Light
If you are a California resident, in addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California’s “Shine the Light” with third parties and affiliates for their own direct marketing purposes.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Customer Service ordersHwinezraspco.com
Our Customer Service member will coordinate your request with the appropriate wineGrasp Company Data Protection Officer.
Terms of Service
These Terms of Service govern your use of the website located at https://winegraspco.com and any related services provided by wineGrasp Company.
By accessing https://winegraspco.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of
Service, you are prohibited from using or accessing this website or any other services provided by wineGrasp Company.
The wineGrasp Company reserves the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the “effective” date at the footer of this notice.
Limitations of Use
By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
- Modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website
- Remove any copyright or other proprietary notations from any materials and software on this website
- Transfer the materials to another person or “mirror” the materials on any other server
- IWowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks, or any other service wineGrasp Company provides
- Use this website or its associated services to transmit or publish any harassing,
- indecent, obscene, fraudulent, or unlawful material
- Use this website or its associated services in violation of any applicable laws or regulations
- Use this website in conjunction with sending unauthorized advertising or spam
- Harvest, collect, or gather user data without the user’s consent
- Use this website or its associated services in such a way that it may infringe the privacy, intellectual property rights, or other rights of third parties
The intellectual property in the materials contained in this website are owned by or licensed to wineGrasp Company and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non- commercial transitory use.
This constitutes the grant of a license, not a transfer of title. The licenses shall automatically terminate if you violate any of these restrictions or the Terms of Service and may be terminated by wineGrasp Company at any time.
You retain your intellectual property ownership rights over the content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.
The license you grant us can be terminated anytime by deleting your content or account. However, to the extent that we (or our partners) have used your content in connection with commercial or sponsored content, the license will continue until the relevant commercial or post has been discontinued by us.
Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, wineGrasp Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non- infringement of intellectual property, or other violation of rights.
In no event shall wineGrasp Company or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this
website or the materials on this website, even if wineGrasp Company or an authorized representative has been notified, orally or in writing, or the possibility of such damage.
In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.
Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of Materials
The materials appearing on our website are not comprehensive and are for general information purposes only. The wineGrasp Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.
The wineGrasp Company has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by wineGrasp Company of the site. Use of any such linked site is at your own risk, and we strongly advise you to make your own investigations with respect to the suitability of those sites.
Right to Terminate
We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.
Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.
These Terms of Service are governed by and construed in accordance with the laws of the United States of America. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
What is a Cookie?
A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.
Cookies are used to enable certain features (e.g., logging in), track site usage (e.g., analytics), store your user settings (e.g., time zone, notification preferences), and to personalize your content (e.g., advertising, language).
Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.
Cookies set by other sites and companies (i.e., third parties) are called third-party cookies. They can be used to track you on other websites that use the same third-party service.
Types of Cookies and How We Use Them
Essential Cookies: Are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.
We use essential cookies to enable specific functions on our website.
Performance Cookies: Track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first- party) or by third-party services. They do not collect personal information about you.
We use performance cookies on our website.
Functionality Cookies: Are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time-zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third- party services.
We use functionality cookies for selected features on our website.
Targeting/Advertising Cookies: Help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you.
These cookies may be set by the website you’re visiting (first-party) or by third-party services.
Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.
We use targeting/advertising cookies on our website.
Acceptable Use Policy
Under any ongoing agreement, this acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by wineGrasp Company. It’s designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity.
Any wineGrasp Company customer found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obligated to report such customers to the relevant authorities.
This policy was last reviewed on the “Effective” date listed in the footer of this notice.
We provide our facilities with the assumption that your use will be “business as usual,” as per our offer schedule. If your use is considered excessive, additional fees may be charged, or capacity may be restricted.
We are opposed to all forms of abuse, discrimination, rights infringement, and/or any action that harms or disadvantages any group, individual, or resource. We do not subscribe to “Cancel Culture” or “Woke” reverse discrimination. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.
We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorized basis as a result of the customer’s failure to put in place reasonable security measures.
By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.
If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate, without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.
Copyright infringement and access to unauthorized material: Our Products must not be used to transmit, distribute, or store any material in violation of any applicable law. This includes but is not limited to:
- Any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorization
- Any material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws
The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.
Spam and unauthorized message activity: Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.
Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but is not limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in.” Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.
We prohibit the use of email lists, telephone number lists, or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.
This spam and unauthorized message activity policy applies to messages sent using our Products or to messages sent from any network by the customer or any person on the customer’s behalf that directly or indirectly refers the recipient to a site hosted via our Products.
Unethical, exploitative, and malicious activity: Our Products must not be used for the purpose of advertising, transmitting, or otherwise making available any software, program, product, or service designed to violate this acceptable use policy or the acceptable use policy of other service providers. This includes but is not limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing, and denial-of-service attacks.
Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorized to access the resource (e.g., “hacking,” “cracking,” “phreaking,” etc.).
Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.
Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of- service attacks, hate speech, advocacy of racial or ethnic intolerance, including “Woke” reverse discrimination or “Cancel Culture” activism, and any activity intended to threaten, abuse, infringe upon the rights of, or discriminate against any group or individual.
Other activities considered unethical, exploitative, and malicious include: Obtaining (or attempting to obtain) services from us with the intent to avoid payment.
- Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment
- The unauthorized access, alteration, or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device
- Using our facilities to interfere with the use of our facilities and network by other customers or authorized individuals
- Publishing or transmitting any content or links that incite violence, depict a violent act, depict, display, or describe child pornography, or threaten anyone’s health and safety
- Any act or omission in violation of consumer protection laws and regulations
- Any violation of a person’s privacy.
Our Products may not be used by any person or entity which is involved with or suspected of involvement in activities or causes relating to illegal gambling, terrorism, narcotics trafficking, arms trafficking, human trafficking, or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles, in each case including any affiliation with others whatsoever who support the above such activities or causes.
Unauthorized use of wineGrasp Company property: We prohibit the impersonation of wineGrasp Company, the representation of a significant business relationship with wineGrasp Company, or ownership of any wineGrasp Company property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage, or user trust.
About this Policy
This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.
We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:
- The date the customer uses our Products after we publish the revised version on our website
- 30-days after we publish the revised version on our website